Terms & Conditions

Welcome to Haadi Biryani ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website HaadiBiryani.com, our mobile applications, online ordering platform, catering services, franchise program, and all related services (collectively, the "Services"). By accessing or using our website and services, you agree to be legally bound by these Terms. Please read these Terms carefully before placing an order, making a booking, or using any of our Services. If you do not agree with any part of these Terms, please do not use our website or services. These Terms apply to all visitors, users, customers, and others who access or use the Service, including but not limited to customers placing food orders, catering clients, franchise applicants, and general website visitors.

For the purposes of these Terms and Conditions, the following definitions apply: • "Company" refers to Haadi Biryani, registered and operating in Kathmandu, Nepal. • "Website" means HaadiBiryani.com and all subdomains associated with it. • "Customer" or "User" refers to any individual who accesses our website, places an order, or uses any of our services. • "Order" means any request for food products or catering services placed through our website, phone, or in-person. • "Products" means all food items, beverages, and related products offered by Haadi Biryani. • "Catering Services" refers to bulk food preparation and delivery services for events, gatherings, and functions. • "Franchise" refers to the business licensing arrangement allowing third parties to operate under the Haadi Biryani brand. • "Delivery Zone" means the geographic areas within Kathmandu where we offer home delivery services.

By using our Services, you confirm that: • You are at least 18 years of age, or are accessing the Services under the supervision of a parent or legal guardian. • You have the legal capacity to enter into a binding agreement. • All information you provide to us is accurate, complete, and current. • You will not use our Services for any unlawful or prohibited purpose. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if we believe these Terms have been violated.

4.1 Order Placement All orders placed through HaadiBiryani.com are subject to availability and confirmation. When you place an order, you will receive an order confirmation via SMS or email. This confirmation does not constitute acceptance of your order — we reserve the right to cancel or modify orders due to unavailability of items, pricing errors, or operational constraints. 4.2 Menu & Pricing All menu items and prices listed on our website are in Nepalese Rupees (NPR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice. We make every effort to display accurate pricing; however, in the event of a pricing error, we will notify you before processing your order. 4.3 Payment We accept the following payment methods: • Cash on Delivery (COD) • eSewa digital wallet • Khalti digital wallet • IME Pay • Bank transfers (for catering orders) All payments must be made in full before or upon delivery. We do not store your financial information on our servers. Third-party payment processors handle all transactions in accordance with their own privacy and security policies. 4.4 Order Cancellation Once an order has been confirmed and preparation has begun, cancellations may not be accepted. If you wish to cancel an order, please contact us immediately at the number provided on our website. Cancellation requests made within 5 minutes of order placement will be considered. Refunds for cancelled orders will be processed within 3–5 business days depending on your payment method. 4.5 Modifications to Orders Order modifications (such as changes to items, quantities, or delivery address) may only be accommodated before the order has been dispatched for preparation. Please contact our support team as soon as possible to request modifications.

5.1 Delivery Area We currently offer delivery within designated zones in Kathmandu. Delivery availability may vary based on your location, time of day, and operational capacity. We will inform you at checkout if delivery is unavailable in your area. 5.2 Delivery Time Estimated delivery times are provided at checkout and are approximate. Actual delivery times may vary due to traffic conditions, weather, peak-hour demand, or other factors beyond our control. Haadi Biryani will not be liable for delays caused by circumstances outside our reasonable control. 5.3 Delivery Charges Delivery charges, if applicable, will be displayed at checkout before order confirmation. Delivery charges may vary based on distance, order size, and time of day. We may offer free delivery promotions from time to time, subject to minimum order value requirements. 5.4 Failed Delivery If a delivery attempt fails due to incorrect address information provided by the customer, or if no one is available to receive the order, we are not obligated to re-deliver at no charge. In such cases, the customer may be charged an additional delivery fee, or the order may be considered forfeited without refund. 5.5 Food Safety Our food is prepared fresh and must be consumed within the time guidelines provided on packaging. Once the order is delivered to the customer, Haadi Biryani is not responsible for any issues arising from improper storage, reheating, or delayed consumption.

6.1 Booking & Confirmation Catering service bookings must be made at least 48–72 hours in advance for small events, and a minimum of 7 days in advance for large events (above 100 persons). A booking is confirmed only upon receipt of the advance payment deposit (minimum 50% of the total estimated order value) and a written confirmation from our team. 6.2 Menu & Customization We offer customizable catering menus to suit your event. All menu selections must be finalized at least 48 hours before the event. Changes made within 24 hours of the event may not be accommodated and may attract additional charges. 6.3 Catering Cancellation Policy The following cancellation policy applies to all catering bookings: • Cancellation more than 7 days before the event: Full refund of deposit. • Cancellation 3–7 days before the event: 50% refund of deposit. • Cancellation less than 48 hours before the event: No refund of deposit. Haadi Biryani reserves the right to cancel a catering booking due to unforeseen circumstances (natural disasters, civil unrest, health emergencies, etc.). In such cases, a full refund of any amount paid will be provided. 6.4 Client Responsibilities The client is responsible for providing an appropriate setup space, access to the venue, and any required utilities (tables, electricity, water access as agreed). Haadi Biryani will not be held liable for service disruptions caused by the client's failure to provide required facilities.

7.1 Franchise Enquiries Submitting a franchise enquiry or application on our website does not constitute acceptance into the Haadi Biryani franchise program. All applications are subject to review, evaluation, and approval at the sole discretion of Haadi Biryani management. 7.2 Franchise Agreement Successful franchise applicants will be required to enter into a separate Franchise Agreement that will govern the rights, obligations, fees, territorial rights, operational standards, and other terms of the franchise relationship. These Terms and Conditions do not replace or constitute a Franchise Agreement. 7.3 Confidentiality All information shared during the franchise application and evaluation process — including but not limited to recipes, operational manuals, marketing strategies, and pricing structures — is strictly confidential and proprietary to Haadi Biryani. Applicants must not disclose, reproduce, or use such information for any purpose other than evaluating the franchise opportunity. 7.4 Franchise Fees Details regarding franchise fees, royalties, and investment requirements will be provided during the formal franchise evaluation process. All fees are non-refundable once a Franchise Agreement has been signed, unless otherwise specified in writing.

To use certain features of our website (such as saving addresses, tracking orders, or viewing order history), you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: • Provide accurate and truthful information when creating your account. • Notify us immediately of any unauthorized use of your account. • Not share your account credentials with any third party. • Not create multiple accounts for deceptive or fraudulent purposes. We reserve the right to suspend or terminate accounts that we believe have been used fraudulently, abusively, or in violation of these Terms.

All content on the Haadi Biryani website — including but not limited to text, graphics, photographs, logos, brand name, menu designs, videos, and software — is the exclusive intellectual property of Haadi Biryani and is protected under applicable copyright and trademark laws of Nepal and international conventions. You may not: • Copy, reproduce, distribute, or publicly display any content from our website without prior written permission. • Use our brand name, logo, or trademarks in any manner that implies endorsement or affiliation without authorization. • Scrape, crawl, or use automated tools to extract data from our website. • Create derivative works based on our content or brand materials. Violation of our intellectual property rights may result in legal action.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the practices described in our Privacy Policy. We collect personal information including your name, phone number, email address, delivery address, and order history for the purpose of providing and improving our services. We do not sell your personal data to third parties. Please review our full Privacy Policy on our website for detailed information.

When using our Services, you agree not to: • Place fraudulent orders or provide false information. • Use our platform to engage in any illegal activity. • Interfere with or disrupt the functioning of our website or systems. • Attempt to gain unauthorized access to our systems or other users' accounts. • Post false, misleading, or defamatory reviews or content. • Use bots, scrapers, or automated systems to interact with our website. • Engage in any conduct that damages the reputation or operations of Haadi Biryani. We reserve the right to investigate and take appropriate legal action against any violations of these prohibitions.

To the maximum extent permitted by applicable law, Haadi Biryani and its owners, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services, including but not limited to: • Delays, errors, or interruptions in service. • Loss of data, profit, or business opportunity. • Food-related allergic reactions when allergy information has been provided and ignored by the customer. • Unauthorized access to or alteration of your account. • Any third-party conduct or content. Our total liability to you for any claim arising from the use of our services shall not exceed the amount you paid for the specific order or service giving rise to the claim.

Haadi Biryani makes every effort to display accurate allergen and dietary information for our products. However, our food is prepared in kitchens where allergens such as nuts, dairy, gluten, eggs, and spices are present. We cannot guarantee that any item is completely free of allergens due to the risk of cross-contamination. If you have a food allergy or dietary restriction, you must inform us at the time of placing your order. By placing an order without disclosing allergies, you accept the associated risks. Haadi Biryani will not be held responsible for allergic reactions where the customer has not disclosed relevant allergy information.

Customer satisfaction is our priority. If you receive an incorrect, incomplete, or unsatisfactory order, please contact us within 2 hours of delivery with supporting evidence (photos). We will review your complaint and, at our discretion, may offer one of the following resolutions: • Replacement of the incorrect item(s). • Partial or full refund to your original payment method. • Credit toward a future order. Refund requests based on personal preference (taste preferences, spice level dissatisfaction when standard preparations were delivered) will not be accepted. Refunds for digital wallet payments will be processed within 3–7 business days.

Our website may contain links to third-party websites, payment gateways, or social media platforms. These links are provided for your convenience only. Haadi Biryani does not control or endorse these third-party sites and is not responsible for their content, privacy practices, or terms of service. Accessing third-party links is at your own risk.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from or relating to these Terms or your use of our Services shall first be attempted to be resolved through informal negotiation between the parties. If informal resolution is not possible within 30 days, the dispute shall be referred to binding arbitration in Kathmandu, Nepal, under the rules of the Arbitration Act of Nepal. The decision of the arbitrator shall be final and binding on both parties. Notwithstanding the above, either party may seek emergency injunctive relief from a competent court in Kathmandu to prevent irreparable harm.

Haadi Biryani reserves the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users via email or a notice on our website. Your continued use of our Services following the posting of revised Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. A waiver of any right or provision shall only be effective if given in writing and signed by a duly authorized representative of Haadi Biryani.

Haadi Biryani shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, civil unrest, government actions, power failures, internet disruptions, or transportation network failures. In such events, we will make reasonable efforts to resume services as soon as possible and will communicate with affected customers accordingly.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us: Haadi Biryani Website: HaadiBiryani.com Location: Kathmandu, Nepal Email: info@haadibiryani.com For catering enquiries: catering@haadibiryani.com For franchise enquiries: franchise@haadibiryani.com By using HaadiBiryani.com and our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. © 2026 Haadi Biryani. All Rights Reserved.